Privacy Policy
Your privacy matters to us. This policy explains how fenlavorixa collects, uses, and protects your personal information when you use our budget education services.
Last updated: March 15, 2025
Information We Collect
When you interact with fenlavorixa's budget education platform, we collect various types of information to provide you with personalized learning experiences and improve our services. Here's what we gather and why it matters for your educational journey.
Personal Information You Provide
- Name, email address, and contact details when you create an account
- Educational background and financial literacy level for course recommendations
- Payment information for premium courses (processed securely through third-party providers)
- Profile information including your learning goals and budget management objectives
- Communication preferences and feedback about our courses
Information Automatically Collected
Our platform automatically collects certain technical information to ensure smooth operation and personalized learning experiences. This includes your IP address, browser type, device information, and how you navigate through our educational content.
We also track your learning progress, quiz results, and course completion rates to provide meaningful feedback and suggest relevant materials that match your current skill level.
How We Use Your Information
Your information helps us create better learning experiences. We're not just collecting data for the sake of it – everything we gather serves a specific purpose in making your budget education more effective and relevant.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Personalized course recommendations | Learning history, goals, current skill level | Legitimate interest |
| Progress tracking and certificates | Quiz results, course completion data | Contract performance |
| Customer support | Contact information, account details | Contract performance |
| Platform improvement | Usage patterns, feedback | Legitimate interest |
| Marketing communications | Email, communication preferences | Consent |
Australian Privacy Principles Compliance
fenlavorixa operates in full compliance with the Australian Privacy Principles under the Privacy Act 1988. We ensure that your personal information is collected lawfully, used appropriately, and protected according to Australian standards. You have specific rights under Australian law that we fully respect and support.
Information Sharing and Disclosure
We don't sell your personal information to third parties. That's a promise. However, there are specific situations where we may share your information to provide better services or meet legal requirements.
Service Providers
We work with trusted service providers who help us operate our platform. This includes payment processors, email service providers, and cloud hosting services. These partners are contractually bound to protect your information and can only use it for the specific services they provide to us.
Legal Requirements
Sometimes Australian law requires us to disclose information to government agencies or law enforcement. We only do this when legally obligated and will notify you unless prohibited by law. We may also share information to protect our rights, prevent fraud, or ensure user safety.
Business Transfers
If fenlavorixa is acquired by another company or undergoes a merger, your information would be transferred as part of that transaction. We would notify all users of any such change and ensure the new entity respects your privacy rights.
Your Rights and Choices
Under Australian privacy law, you have significant control over your personal information. These aren't just theoretical rights – they're practical tools you can use to manage your data.
- Access: Request a copy of all personal information we hold about you
- Correction: Update or correct any inaccurate information in your profile
- Deletion: Request deletion of your account and associated data
- Portability: Receive your data in a structured, commonly used format
- Marketing opt-out: Unsubscribe from promotional emails at any time
- Complaint: Lodge complaints with us or the Australian Privacy Commissioner
To exercise any of these rights, simply contact us using the details provided at the bottom of this policy. We'll respond to most requests within 30 days, though complex requests may take longer.
Data Security and Protection
Protecting your information is something we take seriously. We've implemented multiple layers of security to ensure your data stays safe, but we also believe in being transparent about our practices and any limitations.
Technical Safeguards
All data transmission occurs over encrypted connections using industry-standard SSL certificates. Your personal information is stored on secure servers with restricted access, regular security updates, and comprehensive backup systems. We use tokenization for payment data and never store complete credit card information on our systems.
Access Controls
Only authorized fenlavorixa staff members can access your personal information, and only when necessary for providing support or maintaining our services. All access is logged and regularly audited. Our team undergoes privacy training and signs confidentiality agreements.
Data Breach Response
If a data breach occurs that poses a risk to your privacy, we'll notify you within 72 hours and provide clear information about what happened, what information was involved, and what steps we're taking to address the situation. We also maintain incident response procedures that meet Australian regulatory requirements.
Data Retention and Deletion
We don't keep your information indefinitely. Our retention periods are based on legal requirements, business needs, and your relationship with fenlavorixa. Here's how long we typically retain different types of information.
Active Accounts
While your account remains active, we retain your profile information, learning progress, and course history to provide ongoing personalized recommendations and track your educational achievements. You can update or delete specific information through your account settings at any time.
Inactive Accounts
If you haven't accessed your account for 24 months, we'll send reminders before automatically deleting your personal information. However, we may retain anonymized learning analytics for research purposes to improve our educational content.
Legal and Financial Records
Some information must be retained longer due to Australian tax and business laws. Payment records and certificates are kept for seven years, while basic transaction logs are retained for audit purposes as required by financial regulations.
Cookies and Tracking Technologies
Like most educational platforms, we use cookies and similar technologies to enhance your learning experience. These small files help us remember your preferences, track your progress, and provide personalized content recommendations.
Essential Cookies
These cookies are necessary for our platform to function properly. They remember your login status, course progress, and basic preferences. You can't opt out of these cookies without significantly impacting your ability to use our services.
Analytics and Performance
We use analytics cookies to understand how users navigate our educational content, which topics are most popular, and where students might be struggling. This information helps us improve course design and identify areas needing additional resources.
Managing Cookie Preferences
You can control cookie settings through your browser or our cookie preference center. Disabling certain cookies may limit some features, but core educational content will remain accessible. We respect your choices and provide clear information about the impact of different settings.
International Data Transfers
While fenlavorixa primarily operates within Australia, some of our service providers are located overseas. We want to be transparent about where your information might travel and what protections are in place.
Cloud Infrastructure
Our primary servers are located in Australia, but we use cloud services that may process or store data in other countries with equivalent privacy protections. All international transfers comply with Australian Privacy Principles and include appropriate safeguards such as Standard Contractual Clauses.
Third-Party Services
Payment processing and email services may involve international transfers to countries with adequate privacy protections. We carefully vet all international service providers and require them to maintain privacy standards equivalent to Australian requirements.
Children's Privacy
While our budget education courses are primarily designed for adults, we recognize that some of our content may be valuable for older teenagers learning about financial literacy. We take special care when it comes to protecting younger users' privacy.
Users under 18 years old must have parental consent before creating an account. We collect minimal information from younger users and don't use their data for marketing purposes. Parents can request access to their child's information or ask for account deletion at any time.
Parental Controls
If your child has created an account, you can contact us to review their information, modify privacy settings, or delete their account entirely. We encourage family discussions about online privacy and provide resources to help parents understand how their children's information is protected on our platform.
Changes to This Privacy Policy
Privacy laws evolve, and so do our services. When we make significant changes to this privacy policy, we'll notify you through your registered email address and display a prominent notice on our platform for at least 30 days.
Minor updates, such as clarifications or contact information changes, may be made without advance notice. We encourage you to review this policy periodically, especially before providing new personal information or using new features.
If you disagree with policy changes that affect how we use your existing information, you can delete your account before the changes take effect. Continued use of our services after policy updates indicates your acceptance of the new terms.
Contact Us About Privacy
Questions about this privacy policy or how we handle your information? We're here to help and take privacy concerns seriously.
Email: help@fenlavorixa.com
Phone: +61419537569
Mail: 40 Bailey Ave, Coffs Harbour NSW 2450, Australia
We aim to respond to all privacy-related inquiries within 5 business days. For urgent matters or data breach concerns, please call us directly during business hours.